COVID-19

Important Update: About Our Re-Opening

To comply with the SMCHD COVID-10 reopening requirements, we have implemented the following procedures and protocols at Pacific Self Storage:

WHEN  VISTING  THE  FACILITY:
Face Coverings: Customers are required to wear a cloth face overing while at our facility.
6’ Physical Distancing: Please maintain a distance of at least 6’ between yourself and other customers and employees at all times.       
Feeling sick? If you feel sick (fever, cough), please stay home.
Interior Units: Limit of 3 people inside each building at a time.

New Sign-in/out Process: For the safety of our customers and employees, we have a new contactless sign in/out process via text from your smartphone: 
 • Upon arrival, text YOUR NAME or UNIT # to 1  (833) 475-0110.
 • When you are ready to leave the facility, text BYE to the same number. That’s it!

Restroom Temporarily Closed: Our manager will be in the office practicing social distancing. As a result, the restroom will be temporarily closed due to Covid-19 concerns. 

Call our Manager for Assistance: Although our office will remain closed to customers, our manager is working inside, and can assist you by phone at 359-0110 with leasing or other needs.

Access Hours:  Our access hours remain the  same:
Monday-Friday:  7:30am-6:00pm
Saturday:   8:00am-4:00pm
Sunday:   9:00am-4:00pm
Closed Major Holidays
No After Hours Access

NEW CONTACTLESS PAYMENT OPTIONS:
New Payment Drop Box: We have installed a new secure payment drop box next to the office door for your use.

WE NOW ACCEPT CREDIT CARDS! You can call our manager to pay with a credit card over the phone,  or  create a tenant account on our website, and pay your rent from the convenience of your home or smartphone. You can even set up recurring   payments so you don’t have to remember each month. 

 

Please note that all late fees incurred since March, 16, 2020 have been waived. However, we will begin charging late fees again and proceeding with the lien sale process, in accordance with existing law, as of July 11, 2020.  


We thank you for your patience and support as we navigate this constantly changing and challenging environment.

Stay healthy and safe,

The Pacific Self Storage Team